It’s understandable to be excited after passing your ServiceNow Certified System Administrator (CSA) exam. You expect to see your achievement reflected promptly on your Now Learning profile, but what happens when your certificate is nowhere to be found days after your successful exam? This frustrating situation is not uncommon, and understanding how to navigate it is crucial.
Many users, after passing their ServiceNow certification exams, anticipate an immediate update to their Now Learning profiles. Ideally, the certification badge and certificate should appear within 24-48 hours. However, delays can occur, leaving individuals in a state of uncertainty. If you find yourself in this position, where your ServiceNow certificate is not showing up on Now Learning even after a few days, here are steps you can take.
Firstly, ensure that the email address associated with your Webassessor account (where you took the exam) is identical to the email on your Now Learning profile. Discrepancies here are a common cause for certification syncing issues. If your emails match and the certificate is still missing after 48 hours, your next step should be to open a case with the Now Learning support team.
When creating a support case, provide all relevant details, including your Webassessor email, Now Learning profile email, the date you passed the exam, and the exam name (CSA). If, after contacting support and waiting for their suggested resolution timeframe (often 24-48 hours), your certificate remains invisible, persistent follow-up is necessary. Do not hesitate to reply to your existing case, requesting an update and clearly stating that the issue persists. In addition, reaching out to the certification support team directly via email at [email protected] is a recommended action to escalate the matter and seek further assistance.
While such delays can be disappointing, particularly when compared to the efficiency of other certification platforms, remember that these issues are usually resolvable. Consistent communication with ServiceNow support channels and ensuring your account details are correctly aligned are key to eventually accessing your well-deserved ServiceNow certification through Now Learning.
