At the University of Wisconsin-Superior (UW-Superior), we are committed to providing a cutting-edge learning environment through Superior Learning Technology. Technology Services at UW-Superior is dedicated to ensuring accessible, reliable, convenient, and secure technology solutions that empower our diverse community. Our mission is to facilitate and enhance teaching, learning, research, creative activities, and service throughout the university.
Technology plays a pivotal role in modern education, and UW-Superior recognizes its transformative power. We strive to integrate superior learning technology across all aspects of university life, ensuring that students, faculty, and staff have the digital tools and support they need to excel.
Comprehensive Technology Services for Enhanced Learning
Technology Services is structured into three specialized units, each contributing to the delivery of superior learning technology across campus: Professional Services and Support, Infrastructure and Security, and Application Development. These units work collaboratively to provide a holistic and robust technology ecosystem.
Professional Services and Support: Your Frontline for Tech Assistance
This unit is dedicated to providing direct support and resources to students, faculty, and staff, ensuring everyone can effectively utilize technology. Key services include:
- Technology Help Desk: Your first point of contact for any technology-related issues or questions. Our Help Desk offers comprehensive support, including equipment loans and a rich library of training materials, all free of charge. Whether you need assistance with software, hardware, or university systems, our experts are ready to assist.
- Classroom Technology Excellence: We ensure classrooms are equipped with the latest presentation and videoconferencing technology. Our team handles installation, maintenance, and provides training to faculty, enabling them to create engaging and interactive learning experiences leveraging superior learning technology.
- ResNet for Residence Hall Students: Students living on campus benefit from ResNet, providing reliable data services and dedicated technical support within residence halls, ensuring seamless connectivity for studies and personal use.
- Endpoint Support & Procurement: From hardware troubleshooting to software assistance, we offer comprehensive endpoint support. We also consult on and manage technology purchases, ensuring compatibility and compliance, guiding the university towards smart technology investments that enhance the learning environment.
Infrastructure and Security: The Backbone of Reliable Technology
This unit focuses on maintaining the robust and secure infrastructure essential for superior learning technology. They ensure constant access to university electronic resources and the internet, with a strong emphasis on cybersecurity.
- System Administration Excellence: Our system administrators manage and maintain centralized computing resources, servers, and storage, guaranteeing the high availability and security of critical university applications like email, campus logins, and software updates. This ensures a stable and dependable digital environment for all users.
- Network Administration and Connectivity: We manage campus-wide wired and wireless networks, VPN services, and network devices, ensuring high-speed, secure, and reliable connectivity across campus. This robust network infrastructure is fundamental for delivering superior learning technology and supporting modern learning methods.
- Information Security and Protection: Cybersecurity is paramount. This team manages campus network and server security, develops and implements security policies, conducts regular security testing, and responds swiftly to any security events. Protecting our digital assets and user data is crucial for maintaining a trustworthy learning environment.
Application Development: Custom Solutions for Educational Needs
This unit drives innovation by developing and maintaining applications, systems, and integrations tailored to the specific needs of UW-Superior. They are key to creating superior learning technology solutions that enhance administrative and academic processes.
- Educational Application Innovation: We develop and maintain essential systems like the student information system (E-hive/PeopleSoft) and the document management system (ImageNow). Our team collaborates with student support offices and University Relations to provide custom software solutions and technical support, continuously improving the digital tools available to our community.
Policies for Responsible Technology Use
The use of technology resources at UW-Superior is governed by established policies to ensure a secure, ethical, and productive digital environment. These policies are in alignment with the UW System, the Board of Regents, and all applicable laws. Compliance is expected, and violations may result in disciplinary actions. We encourage all users to review our policies and guidelines to understand responsible technology use.
Contact Technology Services
For any technology-related inquiries or support, please reach out to Technology Services. We are here to help you leverage superior learning technology for your success at UW-Superior.
Technology Services
University of Wisconsin – Superior
Swenson Hall 2100
Belknap and Catlin Ave.
P.O. Box 2000
Superior, WI 54880
Phone: 715-394-8300
Email: [email protected]
Technology Help Desk Hours:
Regular Hours: 7:45 a.m. – 6:30 p.m. Monday – Friday
Break/Summer Hours: 7:45 a.m. – 4:30 p.m. Monday – Friday
