The Caregiver Learning Center is a dedicated platform designed to provide essential training and resources for caregivers. This page serves as a comprehensive guide for agencies and DSHS personnel seeking information and support related to caregiver education and professional development. For direct access and more resources tailored for caregivers, please visit [Caregiving Learning.org](caregiving learning.org).
Frequently Asked Questions about the Caregiver Learning Center
To assist you in understanding and utilizing the Caregiver Learning Center effectively, we have compiled a list of frequently asked questions. Should you require further assistance beyond the information provided below, please do not hesitate to contact our support team at [email protected].
Orientation & Safety Training: Access and Completion
Question: Can caregivers still complete their Orientation & Safety training via YouTube, and if so, how is completion reported?
Answer: The process for completing Orientation & Safety training depends on the caregiver’s employment type. Individual Providers (IPs) are required to complete their Orientation & Safety training within the Workday system. Agency Providers (APs) should consult with their employing agency to determine whether they should complete the training within the Caregiver Learning Center or through the YouTube version.
For Agency Providers directed to use the Caregiver Learning Center who encounter login issues, the first step is to contact their employer for assistance with account access. Once caregivers have successfully completed the Orientation & Safety training, they are responsible for notifying their employers of their completion.
Regarding YouTube completions, employers are required to officially report the caregiver’s Orientation & Safety completion to the SEIU 775 Benefits Group by submitting an Orientation & Safety Completion Form on behalf of the caregiver. This ensures accurate record-keeping and proper credit for completed training.
Training Notifications for Caregivers
Question: How are caregivers informed about their eligibility and opportunities to undertake training?
Answer: We utilize a multi-faceted communication strategy to notify caregivers about available training opportunities. Our primary method of communication is email. Therefore, it is crucial to ensure that caregiver email addresses are accurately recorded and up-to-date. In addition to email notifications, we also leverage text messaging to reach caregivers, provided we have their phone contact information on file. This dual approach aims to maximize outreach and ensure caregivers receive timely notifications regarding their training opportunities through the Caregiver Learning Center.
Enrollment Information and Access
Question: How do caregivers receive detailed information about the enrollment process for courses offered through the Caregiver Learning Center?
Answer: Caregivers will receive a direct email containing a specific link that enables them to enroll in their designated course. To ensure broad awareness and accessibility, we employ a comprehensive, multi-channel communication plan. This includes not only email but also proactive robocalls, text messages, updates on our website, physical mailings, and announcements via social media platforms. This extensive approach is designed to ensure all caregivers are well-informed about enrollment procedures and can easily access the training they need through the Caregiver Learning Center.
Addressing Duplicate Profiles for Individual Providers
Question: Why might multiple profiles appear when searching for an Individual Provider (IP) within the system?
Answer: If you encounter multiple profiles when searching for an Individual Provider, please be assured that this typically represents the same individual listed more than once. This is a known system display issue that we are actively working to resolve to improve user experience and search accuracy within the Caregiver Learning Center. We appreciate your patience as we finalize the necessary updates to correct this.
Conclusion
The Caregiver Learning Center is committed to supporting agencies, DSHS, and caregivers through accessible and effective training resources. We strive to continuously improve our platform and support services. For any further inquiries or assistance, please reach out to [email protected].
