Lexia Learning Systems LLC is dedicated to protecting your privacy and maintaining the trust of our users. This privacy policy explains how we handle personal information within our educational products and services, offered to schools and districts. We are committed to safeguarding the data of students, children, and all users who engage with Lexia Learning. This document outlines our practices regarding the collection, use, sharing, and security of your personal information, and details your options for accessing and updating this data. Our data handling is always limited to providing and improving the educational services our school and district partners have entrusted to Lexia Learning.
This policy applies specifically to Lexia’s educational Software as a Service (SaaS) products and related services, including the website www.mylexia.com (the “Site”) and the MyLexia mobile application (collectively, the “Service”).
Understanding the Information We Collect and Its Use
Lexia Learning processes personal data of students, staff, and other users under agreements with our school and district clients. In these relationships, Lexia acts as a data processor, operating on behalf of the educational institutions who are the data controllers. Individuals seeking to access, correct, amend, or delete their data should first contact their school or district, which manages their Lexia Learning access. If the data controller requests data removal, Lexia Learning will respond promptly.
We retain personal data only as long as necessary to deliver our services, meet legal obligations, resolve disputes, and enforce our agreements with clients.
Types of Information Collected
Lexia Learning collects personal information directly from you and from your school or district when accounts are created for administrators, teachers, and students. We are committed to collecting only the information necessary for the specified purposes. “Personal information” includes data that can identify you directly, or indirectly through identifiers like IP addresses or unique identifiers, and any other information defined as personal under applicable law.
For teachers and administrators, this includes:
- Full Name
- Email Address
- School Affiliation
For students, this includes:
- Full Name
- User ID
- School Affiliation
Schools and districts may optionally provide additional student data, including:
- Gender
- Birth Date
- Ethnicity
- Special Education Status
- Instructional Language
- Free Lunch Program Participation
- Title 1 Status
This optional data enhances the educational experience and is used solely to support the intended purpose. Lexia Learning may use de-identified data, where personal information is removed, for lawful purposes such as product improvement, research, and statistical analysis.
When you use our mobile application, we automatically collect technical information such as:
- Mobile Device Type
- Operating System Version
- Device Identifier (UDID)
We do not access or track location-based information from your mobile device.
Links to External Websites
The Lexia Learning Service may contain links to other websites with different privacy practices. When you interact with these external sites, their privacy policies govern your information. We encourage you to review the privacy policies of any website you visit.
Lexia Learning and Children’s Privacy
Lexia Learning is deeply committed to protecting the privacy of children.
Information Collected from Children Under 13
Children under 13 access Lexia Learning programs through student accounts, typically set up by their school or by Lexia Learning using school-provided information. The minimum required information for a student account is:
- First Name
- Last Name
- Username
- Grade Level
- School
- Instructional Language
Click here to see a list of optional data fields.
Some Lexia Learning programs utilize Speech Recognition Engine (SRE) technology. In these exercises, students may be asked to speak words or phrases into a microphone. The SRE creates “Sound Logs,” which are audio files of these spoken words, to assess pronunciation accuracy and track progress. Sound Logs are used to improve our services and product quality but are never used to identify individual students. After a school’s subscription ends, Sound Logs are de-identified and separated from student accounts.
Parental Consent and COPPA Compliance
Lexia Learning operates under the principle that schools provide consent for the collection of student information for educational purposes, as permitted by COPPA and other relevant laws. Teachers and school administrators, by creating student accounts, authorize Lexia Learning to process student data to deliver the program. Children under 13 cannot create their own accounts, and parents do not have administrative access to the system.
FERPA Compliance and Student Data Protection
Lexia Learning complies with the Family Educational Rights and Privacy Act of 1974 (FERPA) and all applicable state student records privacy laws. When we handle student data from schools and districts, we act as a “school official” under FERPA. We use student data only to fulfill our service agreements and do not disclose it except as required by the agreement, law, or with school authorization.
Student Data Input and Program Participation
Students cannot directly enter personal information into Lexia Learning programs. School personnel or Lexia Learning staff acting on their behalf manage student data entry. While students cannot input personal details, the Lexia Learning program collects and stores student performance and progress data linked to their accounts, which is crucial for monitoring their educational journey.
Student accounts, requiring minimal personal information, are essential for accessing Lexia Learning programs and tracking individual progress.
Sharing Children’s Information with Third Parties
Lexia Learning does not share children’s personal information with unrelated third parties, except as legally required, as outlined in this policy (e.g., with Affiliated Businesses), or at the direction of the school.
Parental and Guardian Choices
Lexia Learning collects student information under the direction of school clients and does not have direct relationships with individual students or parents. Parents wishing to limit data collection or review their child’s information should first contact their child’s school. Schools, as Lexia Learning’s direct clients, are best positioned to manage student data and verify parental identity.
Upon a school’s written request or from a confirmed parent or guardian, Lexia Learning will provide an inventory of stored personal information and facilitate review, correction, or removal, within legal limitations. We respond to inquiries within 30 days. Contact information is provided at the end of this policy.
How Lexia Learning Shares Information
Lexia Learning does not sell student or user personal information. We do not share personal information for promotional purposes with unrelated third parties. We may share aggregated, de-identified usage data with third parties. Personal information sharing is limited to the following categories:
Affiliated Businesses
We may share personal information with our parent company, affiliates, and subsidiaries to support service delivery and business administration for our school and district clients. This also includes sharing with local authorized Lexia Learning representatives for sales and support, all of whom are required to adhere to this privacy policy. Personal information is not shared with other businesses except for necessary service providers and in cases of business succession, as described below.
Service Providers
Lexia Learning engages service providers to support our operations, such as hosting, email processing, payment processing, research, and customer support. These providers are contractually bound to use personal information only for the services they provide to Lexia Learning.
Corporate Affiliates, Business Transactions, and Successors
Personal information may be shared with our parent company and Lexia Learning-affiliated entities. In the event of a business transaction (sale, merger, financing, etc.), personal information may be disclosed to evaluate and complete the transaction. We ensure that any successor organization will uphold the privacy practices described in this policy.
Legal Compliance and Rights
Lexia Learning may disclose personal information to law enforcement, in response to court orders, subpoenas, or legal processes, or to protect our legal rights, intellectual property, or the safety of our employees, users, and the public.
Fraud Prevention
To protect against fraud, theft, and harm, we may share personal information with law enforcement and other organizations committed to respecting this privacy policy.
Information Security Measures at Lexia Learning
Lexia Learning employs robust security measures to protect user information from loss, misuse, and alteration. These include firewalls, access controls, and SSL encryption during data transmission.
Physical and logical controls restrict data access. Only authorized Lexia Learning staff can access raw data and backups. Offsite backup tapes are encrypted and securely destroyed when obsolete. Our production systems reside in a Tier-1 hosting facility, monitored 24/7. Access requires management approval and is logged and monitored.
While we strive for absolute security, no internet transmission or electronic storage is completely secure. For security-related questions, please contact [email protected].
Cookies and Tracking Technologies
Lexia Learning and our service providers use cookies and similar technologies for service administration, user progress tracking, trend analysis, and gathering usage and demographic information to improve our services. We receive reports from these technologies on both individual and aggregate levels.
Like most online services, we automatically collect and store information in log files, including IP addresses, browser types, referring/exit pages, operating systems, date/time stamps, and clickstream data. This data is not linked to personal information for marketing or commercial purposes, nor do we authorize third parties to do so.
Teacher and student activity data is stored in a relational database for reporting and analysis, including progress monitoring and trend analysis for Lexia Learning support.
Log file and student usage information is not shared with third parties, except with service providers supporting our services, in de-identified form, or as authorized by the school.
Mobile analytics software helps us understand our mobile application’s functionality, recording usage frequency, in-app events, aggregated usage, performance data, and download sources. This analytics data is not linked to personal user information for marketing or commercial purposes.
While most cookies are essential for program function, you can adjust browser settings to reject certain cookies. However, disabling cookies may limit program functionality.
Policy Enforcement and Dispute Resolution
Lexia Learning regularly verifies compliance with this privacy policy. Contact us with any questions or concerns. We investigate and resolve complaints according to this policy. Unresolved complaints will be referred to appropriate regulatory authorities.
Testimonials
With your consent, Lexia Learning may display testimonials on our website, along with your name. To update or remove your testimonial, contact [email protected].
International Data Transfer
Lexia Learning services involve international data transmission and processing. Personal information provided to Lexia Learning is processed and stored on servers in the United States. By using our services, you authorize this transfer, processing, and storage.
Lexia Learning has implemented cross-border transfer solutions, including those compliant with Article 46 of GDPR, to protect data transferred from the EEA and UK to the U.S. Your use of this Service constitutes consent to this data transfer to Lexia Learning in the United States, to the extent permitted by law.
Changes to This Privacy Policy
Last Reviewed: February 1, 2024
Last Updated: February 1, 2024
This policy is effective as of the date above. We may update this policy periodically to reflect changes in our practices, legislation, or service enhancements. The most current policy is always available for review. Material changes will be communicated via notice to the account administrator email address provided upon enrollment.
Your Choices and Access to Your Information
Adult teachers, administrators, and others who provide personal information to receive product information may withdraw consent (“opt-out”) at any time. Opt-out requests prevent further processing for these purposes. Our email communications include “Unsubscribe” instructions, and we honor a “once out – always out” policy for email communications unless you explicitly opt back in.
Upon request, Lexia Learning will confirm whether we hold your personal information. Teachers and administrators can access, correct, amend, or delete their personal information by logging into their accounts. You may also contact us for assistance, and we will respond within a reasonable timeframe as legally required.
GDPR and EU Data Subjects: Residents of the UK and European Union have rights under GDPR, including the right to access, review, port, delete, block, or withdraw consent for the processing of their personal data. Contact us as detailed below to exercise these rights. Certain data may be retained as legally required or permitted.
If you are a student accessing Lexia Learning through a school, contact your school administrator to access, change, or delete your personal information. We will support schools in responding to these requests.
We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Contact Lexia Learning
For questions or concerns about this privacy policy or our data practices, please contact us:
Privacy Officer
Lexia Learning Systems LLC
300 Baker Avenue, Suite 202
Concord, MA 01742 U.S.A.
Email: [email protected]
Telephone: 1-978-405-6200
You may also contact [email protected].
